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• Rethinking NPS for API Quality (Jul 10, 2018)

  Previously, I shared my team’s 2017 blueprint for API Governance. A component was measuring API quality using a “management tool” called Net Promoter Score, or NPS. While NPS is usually used to quantify customer loyalty, I had hoped to repurpose it. As I explained in my previous work, NPS shortcutted much of the hand-wringing and tedious defense of any methodology we derived ourselves; when measuring “quality of experience”, NPS was already lingua franca among leadership.

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• Facebook, Regulation, and Who Controls the Kitchen Sink (Mar 26, 2018)

  In the wake of Cambridge-Analytica, Facebook seems to be taking the wrong lessons from the incident (or, if I’m cynical, they’re skewing in a direction that cements their market dominance). They are correct that the loss of trust is so much bigger than whatever terms of service Cambridge Analytica violated. However, the stated conclusion that there is a binary relationship between data portability and privacy - that either everything must be shared or Facebook controls everything - is wrong.

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• The Role of Product Management in API Design (Mar 12, 2018)

  “The handles of a craftman’s tools bespeak an absolute simplicity, the plainest forms affording the greatest range of possibilitites for the user’s hand.

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• RIP John Perry Barlow (Feb 8, 2018)

• Three Ways Conways Law Affects API Governance (Dec 7, 2017)

• Making IT Culture Change Work (Oct 26, 2017)

• API Governance for IT Culture Change (Oct 3, 2017)

• Logan, Westerns, and a Civilized Internet (Jul 12, 2017)

• underconstruction.gif (Jul 4, 2017)

• Searching for Systematic Solutions (Apr 13, 2017)

• Empathy for All (Dec 27, 2016)

• Toward a More Perfect Union (Dec 3, 2016)

• Planting One's Feet (Nov 17, 2016)

• Ex Machina (Oct 12, 2016)

• What if Developers Aren't Meant to Do API Design? (Sep 6, 2016)

• Hiring Blind (Aug 2, 2016)

• Codified Cultural Bias (Aug 1, 2016)

• Consistency AND Cohesion (Jun 2, 2016)

• Advice for Software Developers (May 25, 2016)

• We're all Kin (May 24, 2016)

• A Microservice Primer (Feb 8, 2016)

• On API Product (Sep 22, 2015)

• Tomorrowland is Necessary (Jun 9, 2015)

• APIs will be Invisible (May 19, 2015)

• The Favela vs the Planned Community (May 12, 2015)

• How APIs Drive Business Innovation (Apr 20, 2015)

• Safe Cultures for Sharing Failures (Mar 30, 2015)

• Under the Skin (2014) (Mar 23, 2015)

• The Traveling Salesman (2012) (Mar 17, 2015)

• Chappie (2015) (Mar 7, 2015)

• Coherence (2014) (Mar 4, 2015)

• Robocop (2014) (Mar 4, 2015)

• Jupiter Ascending (2015) (Feb 19, 2015)

• The Zero Theorem (2014) (Feb 18, 2015)

• The Congress (2014) (Feb 2, 2015)

• Storytelling and the Developer's Need to Communicate (Jan 8, 2015)

• The API Economy and the Amen Break (Nov 4, 2014)

• Technical Literacy for All (Oct 29, 2014)

• My Daughter's Balloon Stand (Aug 25, 2014)

• Detroit and Hypermedia (Aug 11, 2014)

• Cooling on the Connected Car (Jun 30, 2014)

• NFL and the IoT (Jun 16, 2014)

• APIs on the Edge (May 31, 2014)

• APIs and Better Dev Cultures (May 21, 2014)

• Conferences and the Magic Circle (May 20, 2014)

• On Amsterdam & APIs (Apr 2, 2014)

• On Content (Mar 24, 2014)

• Spike Jonze's Her (2013) (Mar 3, 2014)

• Hiring Beyond Keywords (Mar 1, 2014)

• Recruiter Problems (Feb 24, 2014)

• The Fandemonium that Binds (Jan 31, 2014)

• Happiness Aggro (Jan 29, 2014)

• Resolve to Systems, Not Goals (Jan 23, 2014)

• Too Old to Techno? (Jan 14, 2014)

• The Roar Proceeds a Fall (Dec 16, 2013)

• Mobile is Dead (Dec 12, 2013)

• Designing Interfaces When There Are None (Dec 11, 2013)

• Less Analyzing, More Synthesizing (Dec 1, 2013)

• WE Make Stuff (Nov 7, 2013)

• Rethinking Retail (Nov 7, 2013)

• Looking Good, Working Fine (Nov 6, 2013)

• Comic Interlude (Sep 30, 2013)

• Facebook Likes for Fun and Profit (Sep 5, 2013)

• My Google Interview (Aug 31, 2013)

• Exploring the Hollywood Model (Aug 2, 2013)

• the anyScreen Project (Aug 1, 2013)

• The Malleable, Overnight, Digitally Abundant Future (Jul 2, 2013)

• Blood, Bridges, and Ice Cream (Jul 1, 2013)

• Not All Who Wander Are Lost (Jun 21, 2013)

• Lament of the Lone Coder (Jun 7, 2013)

• Weaned on Wired Magazine (Jun 2, 2013)

• On Technical Debt (Jun 1, 2013)

• Scrolling is a Hack (May 31, 2013)

• The Web is just an APP (May 26, 2013)

• Laptop Battles (May 22, 2013)

• Dispersed Equals Dialogue (May 17, 2013)

• Triage (May 1, 2013)

• Networked Tribes, Super-Empowerment, and Resilient Systems (Apr 22, 2013)

• On DevOps (Mar 23, 2013)

• So I Am Making an App (Feb 27, 2013)

• Gamification verses Games (Feb 25, 2013)

• The Bad Kind of Status Update (Feb 21, 2013)

• Intro to Gamification (Feb 4, 2013)

• Document First, Again (Jan 9, 2013)